Thank you for taking the time to write to us with your concerns.WestJet has a responsibility to act in the best interests of all guests on a flight. If a guest is engaged in an activity that makes others uncomfortable, or has the potential to make others uncomfortable, flight attendants have a responsibility to engage the guest in an effort to find a solution. Under the circumstances, we believe the solution proposed by our flight attendant was reasonable.
WestJet supports a woman’s right to breastfeed. We also support the rights of all guests on our flights to have a safe and comfortable experience while in our care. If at any time we decide that a situation exists which has the potential to interfere with the comfort of our guests, we have a responsibility to address it.
WestJet does not have a policy on breastfeeding. We do not feel one is required because we fully support it. At no time was Ms. Tarbuck asked to stop breastfeeding. We do not believe it is possible, or even desirable, to have a policy for every possible occurrence or situation that may arise. We believe and trust in our WestJetters, and empower them to make decisions based on common sense and good judgment. WestJet has responded to Ms. Tarbuck’s complaint by apologizing if Ms. Tarbuck felt the request to cover up was unwarranted. However, we believe the decision by our flight attendant was reasonable, and in the best interests of the other guests on the aircraft. Ms. Tarbuck was never asked to stop breastfeeding her child. WestJet supports the right of every woman to feed her child, whether by bottle or breast.
Thank you again for taking the time to contact us. I hope we can look forward to welcoming you aboard a WestJet flight in the near future.